Convergys Corprotation (NYSE: CVG) Walk - in Interview -
"quality advisor"- 18th to 31 st January 2017
Industry: BPO, Call Centre, ITES
Role Category: Quality
Role: Quality Assurance / Quality Control Executive
Experience: 2 – 3 Years
Location: Bangalore
Role Category: Quality
Role: Quality Assurance / Quality Control Executive
Experience: 2 – 3 Years
Location: Bangalore
Interested candidates can walk-in on 18th – 31st January 2017 from 12 pm – 5 pm with updated resume
Job Description:
Candidate has to Full Time and evaluating the quality of inbound and (or) outbound calls and other customer contact methods
1. Utilize a proven methodology of capturing full
end-to-end interaction details, analyzing the interactions for common trends
and themes, and developing actionable reports and recommendations that will
improve the customer experience as well as overall operational metrics.
2. Monitors and evaluates a sampling of inbound and / or outbound calls and other contact methods including chat.
3. Ability to plan, organize and schedule work flow to meet rigid project deadlines
4. High initiative with the ability to recognize trends or anomalies / inconsistencies
5. Communicate professionally and effectively with all levels of management and clients
6. Responsible for the design, creation of study based form (if required)
7. Facilitates and / or participates in calibration sessions / call listening sessions with Quality Leadership staff, Operations, Program Management and clients
8. Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)
2. Monitors and evaluates a sampling of inbound and / or outbound calls and other contact methods including chat.
3. Ability to plan, organize and schedule work flow to meet rigid project deadlines
4. High initiative with the ability to recognize trends or anomalies / inconsistencies
5. Communicate professionally and effectively with all levels of management and clients
6. Responsible for the design, creation of study based form (if required)
7. Facilitates and / or participates in calibration sessions / call listening sessions with Quality Leadership staff, Operations, Program Management and clients
8. Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)
Candidate Profile:
Graduates with minimum 2 years of ICC experience
Graduates with minimum 2 years of ICC experience
Venue Address:
Convergys India Service Private Limited
DivyaSree Towers, #55 Bannerghatta Main Road,
BTM Layout 1st Stage, Bangalore – 560029
DivyaSree Towers, #55 Bannerghatta Main Road,
BTM Layout 1st Stage, Bangalore – 560029
