Role : A01 or A02
Company Name : TransUnion
Company Website: www.transunion.com
Experience : 1-3 years
Mode of Interview: Virtual
Salary : As per industry standards
Education : Minimum Graduate degree in any stream
Location: Chennai
Hiring Process: Technical Interview, Hr Interview
Job Description:
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SL
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Consumer/Company/ Member bank representatives through phone/email and fast-track resolution of disputes/complaints
About Company : TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably represented in the marketplace. We do this by having an actionable and robust picture of each person.
This picture is grounded in our foundation as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
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