Role : Analyst - Application Support
Company Name : Northern Trust Corp
Company Website: www.northerntrust.com
Experience : 1 - 3 Years
Mode of Interview : Virtual
Salary : As per industry standards
Education : Any Graduate
Location: Pune, Maharashtra
Hiring Process: Technical Interview, HR Interview
Job Description:
- Candidate will be responsible to provide L1 Support, Monitor and provide support to production streams. 24x7 shifts across.
- Candidate should be able to troubleshoot and must work in 24x7 shift. Production issue including job failure, and able to apply per runbook directions (review, analyze and resolve).
- Monitor and attend to all alerts and escalate production issues as needed to relevant teams.
- Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Actively contribute to the supportability of the applications as well as continuous service improvement projects.
- Develop understanding of NT’s systems and products utilizing reference materials and support procedures.
- Present IT in a professional manner, exhibit customer service values in line with NT’s A Approach.
- Adherence to corporate standards always.
About Company : Our core principles of service, expertise and integrity have guided us from our start as a Chicago bank in 1889 to our position as a multi-faceted global financial services provider.
Through our expertise and dedication, we transform the plans of the world’s most successful individuals, families and institutions into action so that we can help our clients reach their most ambitious goals.
Spanning decades and generations, our longevity comes from the recognition that we are more than a financial institution. We are active participants in our communities, global leaders in business and philanthropy and thoughtful architects of innovative employee benefit and support programs.
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