Role : Client Technology: Triage Analyst
Company Name : EY
Company Website: www.ey.com
Experience : 5 Years
Mode of Interview: Virtual
Salary : As per industry standards
Education : College degree in & comparable job experiences in Service desk & Incident management
Location: Bengaluru, Karnataka
Hiring Process: Technical Interview, HR Interview
Job Description:
- Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Service desk, Incident, Problem, and Change processes and improvements. Supports the team in ITIL familiarity and/or certification for staff as needed or necessary.
- Maintains advanced interpersonal and collaborative skills to engage strategically with peers and other senior executives of the firm, in cross business discussions as part of incident recovery activities and to build and maintain a solid network for effective teamwork and knowledge sharing.
- Uses these communication skills to challenge insightfully, to direct Incident Management and remediation to processes, and propose credible options as solutions.
- Conducts effective questioning to break down complex issues into core elements, formulate appropriate ideas and negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management.
- Manifests a strong analytical and problem-solving ability to negotiate complex and conflicting issues in a timely manner, handle ambiguity as well as multiple and shifting priorities and to drive related decisions that are both financially sound and operationally feasible.
- Adapts communication style to the style of others to leverage results. Develops rapport and remains calm under pressure.
- Builds strong relationships across all levels of a matrixed, geographically and culturally dispersed organization utilizing advanced oral and written English communication skills.
About Company : At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. In a world that’s changing faster than ever, our purpose acts as our ‘North Star’ guiding our more than 300,000 people — providing the context and meaning for the work we do every day. We help digital pioneers fight data piracy; guide governments through cash-flow crises; unlock new medical treatments with data analytics; and pursue high quality audits to build trust in financial markets and business. In other words, working with entrepreneurs, companies, and entire countries to solve their most pressing challenges.
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