Role : CTIM Application Support SRE
Company Name : JPMorgan Chase Bank, N.A.
Company Website: www.jpmorganchase.com
Experience : 6 Years
Mode of Interview: Virtual
Salary : As per industry standards
Education : Any Graduate
Location: Hyderabad, Telangana
Hiring Process: Technical Interview, HR Interview
Job Description:
- Monitor infrastructure, servers, middleware, databases, and batch jobs.
- Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
- Troubleshoot environment, data control and operational issues.
- Create and Maintain documentation to ensure knowledge accessibility.
- Automate and streamline process using scripts and scheduling tools.
- Liaise with other application support teams and internal/external business and technical partners.
- Provide ad hoc and on-demand reports.
- Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
- Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
- Ensures that all production changes are processed according to Change Management policies and procedures.
- Ensures that appropriate levels of Quality Assurance have been met for all new and existing products.
- Support Sustained Resiliency, Disaster Recovery, and High Availability events.
- Help Level2 operation team with setting up monitoring and bridging the gaps in current monitoring setup.
About Company : JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
JPMorgan Chase Bank, N.A, doing business as Chase Bank or often as Chase, is an American national bank headquartered in New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase. The bank was known as Chase Manhattan Bank until it merged with J.P. Morgan & Co. in 2000.[2] Chase Manhattan Bank was formed by the merger of the Chase National Bank and the Manhattan Company in 1955.[3] The bank merged with Bank One Corporation in 2004[4] and in 2008 acquired the deposits and most assets of Washington Mutual.
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