Role : Field Service Engineer I
Company Name : Intuitive
Company Website: www.careers.intuitive.com
Experience : 1 - 3 Years
Mode of Interview: Virtual
Salary : As per industry standards
Education : Minimum College degree in applied science or engineering preferred
Location: Hyderabad, Telangana
Hiring Process: Technical Interview, HR Interview
Job Description:
- Field service Engineer I supporting all da Vinci® Surgical platforms
- Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
- Effectively engage in advanced troubleshooting and technical support with support of da Vinci Surgery Technical Assistance Team(dVSTAT) and other FE staff.
- Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
- Ensure that service calls are handled speedily, fully, and professionally with support of Manager and other FE staff as needed including: o Installations o System upgrades o Contract renewals o Preventative Maintenance o Annual Sterilization and Reprocessing site reviews
- Defective Instrument & Accessories handling o Onsite® implementation
- AEX (advance exchange program) and paid repair support o Other
- Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings,
About Company : Intuitive (Nasdaq: ISRG), headquartered in Sunnyvale, Calif., is a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
Intuitive brings more than two decades of leadership in robotic-assisted surgical technology and solutions to its offerings, and develops, manufactures, and markets the da Vinci surgical system and the Ion endoluminal system.
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