Role : System Engineer
Company Name : Wipro
Company Website: www.wipro.com
Experience : Freshers 0-1 Years
Mode of Interview: Virtual
Salary : Not Diclosed
Education : Any Graduate
Location: Pune
Hiring Process: Written Test, Technical Interview, HR Interview
Job Description:
- Excellent communication skills,
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user, Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.
About Company : Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
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