Role : Technical Support Manager (XRF & XRD)
Company Name : Thermo Fisher Scientific
Company Website: www.thermofisher.com
Experience : 5 Years
Mode of Interview: Virtual
Salary : Best in industry
Education : Bachelor of Engineering (B.E.) in Electronics
Location: Mumbai, Maharashtra
Hiring Process: Technical Interview, HR Interview
Job Description:
- Providing independently on-site and remote technical support & training support on XRF & XRD instruments.
- Assessing skill level of Field Support Engineers (FSE) at regular Interval and take necessary corrective actions.
- Preparing technical Documents, Case studies for critical issues and circulating the same among FSEs.
- Resolving and handling technical or tactical operations/problems and providing continuous feedback to the team with the help of Factory Tech Support Team (GTS).
- Providing technical updates, Quality Issues, Possible solutions & manuals to the Engineers.
- Following up warranty spares with the factory
- Helping RSMs & FSEs to gain & maintain customer confidence in all possible ways.
- Engaging with customers not only when they need help, but also when things are going well to develop an outcome where everybody wins.
- Collaborating and chipping in to achieve the best Customer Allegiance Score.
- Tracking and maintaining records of the spare parts used for testing and troubleshooting purpose in regional offices, and Ensure they are tested and in good working order.
- Assisting & helping RSMs & Service Head in preparing data for the implementation of process improvement initiatives associated with customer-centric service operations.
- Maintaining all India installation base records up to date.
About Company : Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
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