Role : Assistant Engineer
Company Name : Ericsson
Company Website: www.ericsson.com
Experience : 0-2 years
Mode of Interview: Virtual
Salary : As Per Industry Standared
Education : Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
Location: Bangalore, Karnataka, India
Hiring Process: Written Test, Technical Interview, HR Interview
Job Description:
- You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).
- We believe in trust – we trust each other to do the right things!
- We believe in taking decisions as close to the product and technical expertise as possible.
- We believe in creativity – trying new things and learning from our mistakes.
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
- Manage all incidents raised through the ticketing tool or on customer request.
- Work with ISP’s and third party vendors to identify issues with client infrastructure equipment.
- Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
- Document new resolutions identified.
- Processing new orders received from the customer, ensure accuracy, quality and SLA is maintained for each order.
About Company :
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.
We develop, deliver and manage telecommunication networks by providing hardware, software, and services to enable the full value of connectivity. From 5G and IoT to virtualization, we are supporting digital transformation for the next generation of mobile services.
We provide industry leading solutions for Core Network and Automation, Managed Services, Services Orchestration and Telecom BSS. We help enable communications service providers to succeed in their transition to cloud native software and automated operations, as they prepare their networks for the future.
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