Role : Avaya Engineer Tier 3
Company Name : Inspiredge IT Solutions
Company Website: www.inspiredgeit.com
Experience : 6 - 8+ Years
Mode of Interview: Virtual
Salary : Best in Industry
Education : Bachelor’s degree in Telecommunications, Engineering, Computer Science, Information Systems
Location: Visakhapatnam, Andhra Pradesh, India
Hiring Process: Technical Interview, HR Interview
Job Description:
- Provide remote Tier/Level 3 support by troubleshooting, diagnosing, and resolving incidents related to Avaya Core communication systems and associated technologies
- These technologies include, but are not limited to, the following:
- All versions and formform factorsAvaya Aura Communication Manager (AACM), Avaya Media Gateways,
- System Manager (SMGR), Avaya Aura Session Manager (AASM), Aura Messaging (AAM), System
- Platform (VSP), Appliance Virtualization Platform (AVP), Avaya Aura Device Services (AADS), Avaya
- Aura Media Servers (AAMS), Application Enablement Services (AES), Call Management System (CMS), and Avaya Workforce Engagement/Optimization (WFO) Applications.
- Provide administration and configuration MACD-level support for all previously noted Avaya Core communication systems and associated technologies
- Utilize Avaya System Manager (SMGR) solution for deployments, configurations and support of Avaya Aura solution elements, applications, and services
- Design, deploy, and configure Avaya Session Manager (ASM) solutions to support both Avaya and 3rd party SIP endpoints and trunks
- Design, deploy, and configure Session Border Controller (SBC) solutions to interconnect, transform, route and secure internal/edge sourced SIP services
- Design, deploy, and configure full suite of Avaya Call Management System (CMS) solutions to support
- Avaya contact center agents, supervisors, and all relative services
- Perform system analysis and integration with other communications services and technologies
- Act as escalation point for complex and high priority customer incidents related to Avaya applications
- Troubleshoot complex technical issues and provide appropriate resolutions and analysis of root
- cause(s) in alignment with contracted Service Level Agreements
- Provide telecom engineering support, advice and consultation to customer contacts, team members and other employees at Continuant
- Provide onsite support as needed
- Be available for support calls with telephony service providers and onsite technicians
- Mentor and train junior technical staff to encourage team’s growth and development
- Provide Problem Management resolution on both software and hardware related issues
- Utilize proprietary and industry standard tools and technologies to monitor, isolate and interpret communications related network traffic and faults – e.g., WireShark, TraceSM, TraceSBC, etc.
- Work an on-call rotation with other support engineer team members. On-call work requires
- availability and after normal working hours and on weekends
About Company :
We are Inspiredge, an extremely energetic, young, and creative organization based in the picturesque city of Visakhapatnam, Andhra Pradesh, India with its offices across India & the US.
With our talented team of professionals, we offer Consulting Solutions, Expense Management, Technical Services, Digital Marketing, and QA services to clients across varied industrial verticals. Since our incubation in 2011, we have empowered more than 500+ global organizations to achieve their goals and gained a significant business advantage with customized solutions through a modern, practical approach.
We have risen from the startup stage to a full-fledged tech company that has been conferred with accolades such as Great Place to Work Certification (2018-19), Top Performers among Top 500 Tech Companies in India (2018), Growth Champion in 2020 and counting.
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