Role : JC Home Delivery Lead
Company Name : Reliance Jio Infocomm Limited
Company Website: www.jio.com
Experience : 4 - 8 Years
Mode of Interview: Virtual
Salary : As per industry standards
Education : Any Graduation
Location: Chennai
Hiring Process: Technical Interview, HR Interview
Job Description:
- Responsible for Jio Home Delivery (JHD) in JC Operation
- Manage and supervise various outbound channels to ensure high service
- levels for JHD customers
- Recruit, train & deploy outbound direct sales agents in JC area as
- per the given target
- Monitor refresher training on JHD process and product knowledge to
- agents
- Drive Lead Acceptance & Lead Delivery on day to today basis
- Ensure JC Level Master Configurations on JHD platform - Agents,
- Stores, PIN Codes, Products
- JC territory planning to ensure 100% manning coverage
- Supervise and manage General Trade & Own Store promoters (xDSS) for
- Home Delivery
- Propose improvements to ensure augmented customer experience
- Monitor and gather competition/industry plan, initiatives, policies
- and best practices
About Company : Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles. Jio offers 4G and 4G+ services all over India and 5G service in many cities. Its 6G service is in the works.
Jio soft launched on 27 December 2015 with a beta for partners and employees, and became publicly available on 5 September 2016. It is the largest mobile network operator in India and the third largest mobile network operator in the world with over 42.62 crore (426.2 million) subscribers.
In September 2019, Jio launched a fiber to the home service, offering home broadband, television, and telephone services. As of September 2020, Reliance Industries has raised ₹1.65 lakh crore (US$21 billion) by selling nearly 33% equity stake in Jio Platforms.
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