Role : Relationship Executive
Company Name : IELTSMaterial.com
Company Website: www.IELTSMaterial.com
Experience : 6 Months -2 Years
Mode of Interview: Virtual
Salary : As Per Industry Standared
Education : Any Graduate
Location: Bengaluru, Karnataka, India, Hybrid
Hiring Process: HR Interview, Technical Interview
Job Description:
- Be accountable for the entire Relationship executive of a growing business
- Customer Representative who is genuinely excited and confident to Understand and help customer needs and develop plans to address them in a new-to-the-world online platform.
- Needs to manage Customer support & queries and handle Database and coordinate with Tech team to execute this in backend to manage ongoing customer support & queries.
- Resolve customer complaints quickly and effectively, ready to handle escalation and getting it solved on high priority.
- Forward up-selling and cross-selling opportunities, Meet the assigned targets.
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
- Make daily trackers for the operations team as well as manage daily inbound/outbound email flow.
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
- Contributes to team effort by accomplishing related results as needed.
- Command of English Excellent problem-solving and customer service skills Familiarity with computers and the internet Passion to learn and grow Responsible and motivated to give your best Team skills and strong relationship building skills. Ability to accomplish results.
- Excellent problem-solving and customer service skills
- Team skills and strong relationship building skills.
- Promote the company's products and services.
- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
- We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- He/She should be patient and empathetic
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset.
About Company : IELTSMaterial.com is a CollegeDekho group company.
IELTSMaterial.com is one of the largest IELTS test prep platforms globally empowering over 1M users monthly to train for the exam and fulfill their dreams of going abroad for their study abroad education or immigration via IELTSMaterial Global Immigration Services. : https://ieltsmaterial.com
GetMyUni is one of India’s largest college decision-making platforms in India, disrupting the college admissions space. We serve over 50M+ users annually. For more visit: www.getmyuni.com
IELTSMaterial and GetMyUni are a part of the CollegeDekho Group, which is one of India’s leading Higher Education Ed Tech companies which has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital and ADQ.
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