Role : Software Support Executive & Technical Writer
Company Name : Ellipsis Infotech
Company Website: www.ellipsisinfotech.com
Experience : 2 - 4 Years
Mode of Interview: Virtual
Salary : INR ₹25,000 - ₹35,000 a month
Education : Any Engineering Graduate
Location: Ahmedabad, Gujarat
Hiring Process: Technical Interview , HR Interview
Job Description:
- Provide ERP Support and Training Onsite/On Call/ Screen sharing software
- Engage with clients with friendly and professional manner while actively listening to their concern
- Collaborate with development team to stay updated on new features/developments
- Prepare Help Documentation (or any other document such as version update details) as and when required using documentation software
- Record client's tickets related information and update client tickets status and close the tickts within SLA
- Communicate with Tech Team and QA Team regarding new features/client issue or bugs
- Other duties as requested
- Excellent command over Word and Excel (spreadsheets)
- Excellent Communication Skills in English and Hindi
- Min 2 years of relative experience
- Requires Traveling (3-4 Days/Month)
- Experience on ERP Support preferable
About Company :
Ellipsis is expressed by a series of 3 dots ‘. . .’ in a symbol which stands for ‘MORE’. And at ‘Ellipsis Infotech’ we provide you with that ‘MORE’ with our commitment to all your IT needs. We are new, we are growing and we believe in walking the talk.We put our knowledge and learning to test and perform to conquer. We believe in practical approach to provide you with the best results. We make your ‘NEED’ our ‘GOAL’.
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