Role : Client Account Manager
Company Name : FULL Creative
Company Website: www.full.io
Experience : 1-4 years
Mode of Interview: Virtual
Salary : Upto 5 LPA (based on the experience)
Education : Any Graduate
Location: Chennai, Tamil Nadu, India
Hiring Process: Technical Interview, HR Interview
Job Description:
- Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling.
- Responding to client queries (Account updates, Billing Inquiries, or General complaints) in an effective manner, via Phone calls, Emails, and Chats within the time limits and following up to ensure resolution whenever required.
- Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs.
- Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications.
- Should be flexible to work in Night shifts starting between 8 PM to 10 PM IST and should be able to work on weekends.
- Work experience of 1-4 years in client handling roles, preferably US/CA/UK clients via phone calls.
- Passionate about client service with a knack for soft skills and telephone etiquette.
- Clear, concise, and effective written and oral communication.
- Growth mindset, and is excited to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills and should be able to present ideas with conviction.
- Ability to work in a fast-paced work environment with spontaneity.
- Should be able to approach problems logically and rationally to help with the clarity of decision making.
- The ability to stay calm and efficient under pressure.
About Company :
FULL Creative is a Portland-based product company with offices in India (Chennai) and the United Kingdom (Edinburgh). In the US and the UK, we go by the name AnywhereWorks. We are on a mission, to create a world that empowers people to work Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where “Work is what you do, not where you do it”.
We are a community with big ideas and bigger dreams. We strive to disrupt the new normal with effortless solutions. Solutions that encourage collaboration, redefine learning or help businesses connect with customers better. If you're looking for an ecosystem that nurtures talent and creativity, you could be our architect of change. Our teams are housed in Chennai and oversee operations from the Ascendas IT Park in Taramani.
