Role : Senior Software Consultant
Company Name : Hexagon Asset Lifecycle Intelligence
Company Website: www.hexagon.com
Experience : Experience in project engineering, working with asset management, asset lifecycle, and material management tools
Mode of Interview: Virtual
Salary : As Per Industry Standared
Education : Bachelor’s degree
Location: Hyderabad, Telangana,
Hiring Process: Technical Interview, HR Interview
Job Description:
- Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon Solutions and their interfaces to meet organizational goals.
- Regularly interacts with solution development and ownership teams to investigate problems, discuss and document design issues, and provide customer feedback.
- Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
- Accurately documents support activities and outcomes, as well as maintains knowledge base.
- Develops strong proficiencies in Customer Relationship Management systems.
- Maintains adherence to customer service level objectives.
- Develops technical documents, instructions, and training for internal and external purposes.
- Keeps updated on current Hexagon solution portfolio through training and sprint reviews.
- May conduct customer training or work on presales and service activities when required.
- Perform technical tasks in support of Asset Management application for Asset Lifecycle Management.
- Develop competencies across the "Asset Lifecycle Intelligence" division solution portfolio.
- Have a strong understanding of both software support principles and competencies in general software administration.
- Develop industry knowledge to build growing working relationships with customers.
- Work under moderate supervision with latitude for independent judgement.
About Company :
Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
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