Role : Service Integration Specialist
Company Name : Telstra
Company Website: www.telstra.com
Experience : 3 - 8 Years
Mode of Interview: Virtual
Salary : As per industry standards
Education : Graduate in any stream (B. A, B. Sc, B. Com etc.)
Location: Bengaluru, Karnataka
Hiring Process: Technical Interview, HR Interview
Job Description:
- Closing Date 19 Feb 2023 11:59pm
- Onboarding our enterprise customers as per the contract signed with Telstra.
- Maintain customer information in accordance with contracts and prescribed instructions
- Accurately and efficiently process customer requests and inquiries (sales, provisioning, activations, faults, or billing) in alignment with scripts, guidance tools, service standards and targets.
- Troubleshoot product and service issues by identifying the cause, identifying relevant known solutions, and guiding users through corrective steps to resolve product and service issues.
- Ensure all system generated reports are actioned as required
- Work effectively across diverse cultures by demonstrating awareness and adapting flexibly across interactions with our culturally diverse team members and customers.
- Listen and observe to identify the cultural preferences and perceptions of others.
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Mentor and Coach support team members.
- Cross Skill into different technology hubs
- 24x7 Shift Environment / On-Call support if required / Australia Business hours
- Supports the development of project plans, budgets and reporting for construction
- Supports contract managers to mobilise construction, executing work orders and invoices
- Manages construction activities under the direction of the leading operative
- Contributes to the maintenance of quality, risk, safety, compliance to support construction
- Identifies problems and asks questions to understand how the problem came about
- Uses different lenses to consider problems from a variety of perspectives
- Shares possible solutions with others and asks for feedback
- Solves problems using the evidence at hand
About Company : At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.
This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.
Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.
We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.
We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.
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