Role : Software Specialist
Company Name : PTC Inc
Company Website: www.ptc.com
Experience : Experience working with ITSM
Mode of Interview: Virtual
Salary : As Per industry standards
Education : Bachelor’s Degree, Master’s preferred
Location: Pune, Maharashtra
Hiring Process: Techincal Interview, HR Interview
Job Description:
- The Servicenow ITSM - Developer will be responsible for development of overall architectural designs, technical strategies and roadmaps for ServiceNow implementations.
- Meet with internal Product Owners to review stories and perform requirements gathering, design business process workflows, and process improvements.
- Provide expertise for ServiceNow, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications
- Create and maintain detailed technical and user facing documentation.
- Transform business/functional requirements into detailed technical designs that represent actionable development tasks for himself & developers
- Responsible for coding, testing, implementing, maintaining, and supporting changes in the application.
- Ensure tool configuration consistency across development, QA, and production environments. Demos and prototypes as necessary in dev\test env- prior to full deployment within the ServiceNow environment.
- Analyze ServiceNow and ServiceNow data for potential issues and provide support for resolution of issues. Recommend corrections to enhance system and application performance.
- Provide high-level estimations and guidance for work breakdown and related efforts.
- Support the design, development and configuration of a variety of areas including, but not limited to Service Portal, Incident, Service Catalog, Knowledge, Change, Problem, Hardware and Contract management, Reporting, and SLAs
- Design and build integrations between ServiceNow and other Business Systems
- Lead ServiceNow Product Release upgrades efforts along with the team. Interact with ServiceNow’s HI Customer Support for support and troubleshooting Product or Upgrade issues.
- Install, manage, and administer ServiceNow add-ons, plugins, and modules.
- Contribute in ongoing production support.
- Create process documentation and coach/mentor ServiceNow training to internal teams.
About Company : We Use Digital Technology to Improve the Physical World
Disruption is happening everywhere—from supply chain issues to workforce attrition to your competitors taking market share. PTC helps companies thrive in these conditions by giving them the “Power To Create” more innovative products, solutions, and workforces.
Digital technology is constantly transforming how businesses engage with their customers and employees. To navigate this ever-changing landscape, industrial companies need a technology partner that can help them survive—and thrive—by rapidly accelerating digital transformation across their products, operations, and workforce. That’s where PTC shines.
Our unique portfolio of CAD, PLM, IoT, and AR technologies work together to establish a digital thread that spans the entire product lifecycle, enabling faster data continuity across your business and better collaboration between your teams.
>>>>>Click Here To Apply<<<<<
