Role : Sr. Customer Service Executive
Company Name : Vistara - TATA SIA Airlines Ltd
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Company Website: www.airvistara.com
Experience : 2 - 4 years
Mode of Interview: Virtual
Salary : As Per Industry Standared
Education : Any Graduate
Location: Dibrugarh, Assam, India
Hiring Process: Technical Inetrview,HR Interview
Job Description:
- Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
- Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
- Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
- Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
- Other duties and projects which may be assigned from time to time
Skills/Attributes :
- Good Communication Skills
- Willingness to work in shifts
- Possess an aptitude for customer service
About Company :
Tata SIA Airlines Limited, operating as Vistara, is an Indian full-service airline, based in Gurugram, with its hub at Indira Gandhi International Airport. The carrier, a joint venture between Tata Sons and Singapore Airlines, commenced operations on 9 January 2015 with its inaugural flight between Delhi and Mumbai. The airline had carried more than two million passengers by June 2016 and as of May 2019, has a 4.7% share[4] of the domestic carrier market, making it the 6th largest domestic airline. The airline serves 34destinations with a fleet of Airbus A320, Airbus A321neo, Boeing 787-9 and Boeing 737-800NG aircraft.
Vistara announced on 11 July 2019 that their first international destination would be Singapore. The airline started its first international service from Delhi to Singapore and Mumbai to Singapore on 6 and 7 August respectively using the Boeing 737-800 NG which was earlier used by Jet Airways.
On 29 February 2020, the airline took the delivery of its first wide-body Boeing 787-9, becoming the first Indian airline to operate this aircraft and yet to receive five more such aircraft.On 28 May 2020, the airline operated its first commercial flight on Boeing 787-9 Dreamliner on Delhi-Kolkata route. On 28 August the same year, the airline started its first intercontinental flight between Delhi and London Heathrow.
After the acquisition of Air India by the Tata group in January 2022, sources reported the chances of a merger between Vistara and Air India. In November 2022, Tata Group and Singapore Airlines confirmed the merger of two airlines into single airline. According to the merger plan, Singapore Airlines will take up to 25.1% of the stake in the airline. The merger is expected to be completed by March 2024.
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