Role : Technical Specialist - MS - Data Centre
Company Name : NTT Ltd
Company Website: www.global.ntt
Experience : 3 - 5 Years
Mode of Interview: Virtual
Salary : As Per Industry Standared
Education : Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Location: Chennai, Tamil Nadu
Hiring Process: Technical Interview, HR Interview
Job Description:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
About Company :
The NTT Group is a world leader in providing technology and business solutions to people, clients and communities.
With $108B in revenue and more than 330,000 employees in over 80 countries and regions, providing services in over 190 of them, we are committed to being a long-term trusted partner and always contributing to society through our business operations.
Sustainability is all encompassing and includes every element of our life, our work, our health and our communities. We are at a tipping point to make a meaningful shift and set forth the changes we want to see.
Our commitment is to creating greater harmony and maximizing societal wellbeing using technological innovation while working to solve social challenges that support a more prosperous and harmonious society.
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