Role : Customer Solution Center
Company Name : Hewlett Packard Enterprise
Company Website: www.hpe.com
Experience : 5 - 7 Years
Mode of Interview: Virtual
Salary : Not Disclosed
Education : Bachelor of Arts/ Science
Location: Hyderabad, Telangana
Hiring Process: Technical Interview, HR Interview
Job Description:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
- Ability to articulate clearly, recommend and explain resolutions /clients.
- Understand and utilize ITIL.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
About Company : The Hewlett Packard Enterprise Company (HPE) is an American multinational information technology company based in Spring, Texas, United States.
HPE was founded on November 1, 2015, in Palo Alto, California, as part of the splitting of the Hewlett-Packard company. It is a business-focused organization which works in servers, storage, networking, containerization software and consulting and support.
The split was structured so that the former Hewlett-Packard Company would change its name to HP Inc. and spin off Hewlett Packard Enterprise as a newly created company. HP Inc. retained the old HP's personal computer and printing business, as well as its stock-price history and original NYSE ticker symbol for Hewlett-Packard; Enterprise trades under its own ticker symbol: HPE. At the time of the spin-off, HPE's revenue was slightly less than that of HP Inc.
In 2017, HPE spun off its Enterprise Services business and merged it with Computer Sciences Corporation to become DXC Technology. Also in 2017, it spun off its software business segment and merged it with Micro Focus.
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