Role : Customer Service Consultant
Company Name : Telstra
Company Website: www.telstra.com.au
Experience : 0 - 2 Years
Mode of Interview: Virtual
Salary : As Per industry standards
Education : B.E / B. Tech
Location: Bengaluru, Karnataka
Hiring Process: Written Test, HR Interview, Technical Interview
Job Description:
- This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
- Working across all aspects of the customer support experience.
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Cross Skill into different technology hubs
- 24x7 Shift Environment / On-Call support / Australia Business hours
- Volume Reduction, First in Fix, Cycle Time, Key Decision Rights
- Views change positively and looks beyond the loss of current state
- Demonstrates initiative by suggesting new courses of action
- Tolerates uncertainty and moves comfortably across tasks
- Quickly learns and shifts across activities to avoid delaying the delivery of results
- Recall approval
- Escalation Management
About Company : At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.
This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.
Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.
We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.
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