Role : Technical & Business Operations
Company Name : Amdocs
Company Website: www.amdocs.com
Experience : Freshers 0 - 1 Years
Mode of Interview: Virtual
Salary : As per industry standards
Education : Any Graduate
Location: Pune
Hiring Process: Written Test, Technical Interview, HR Interview
Job Description:
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
- Recent graduates; experience is an added value
- Experience with ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
About Company : We help those who build the future to make it amazing.
In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.
Our 30,000 employees around the globe are here to accelerate our customers’ migration to the cloud, differentiate in the 5G era, digitalize and automate their operations, and provide end users with the next-generation communication and media experiences that make the world say wow.
>>>>>Click Here To Apply<<<<<
