NOC Manager Openings At Calix

Role :  NOC Manager

Company Name :  Calix

Company Website: www.calix.com

Experience : 2 - 6 Years

Mode of Interview: Virtual

Salary :  As Per Industry Standared

Education : Bachelor’s degree in Computer Science or equivalent experience. 

Location:  Bengaluru, Karnataka, India Hybrid 

Hiring Process: Technical Interview, HR Interview

Job Description:  

• Build, train and mentor the NOC team.
• Accountable for a 24X7 Network Operation Center’s (NOC) shift operations and personnel.
• Oversee day to day NOC operations, escalations, ticketing, and communication with all stakeholders.
• Develop and implement NOC policies, processes, procedures, and systems requirements.
• Ensure continual improvement including automation of routine tasks, and implementation/fine-tuning of monitoring/observability tools.
• Responsible for managing alert responses, incidents, and outages.
• Perform tier-1 and 2 escalation support and act as the NOC point of contact for all incidents.
• Generate regular NOC reports/metrics including service availability, MTTR/MTTD, and root cause analysis (RCA).
• Manage staff schedule to provide 24x7 coverage. 

Qualifications: 

• 6+ years of hands-on Linux/Unix/Windows System Administration including OS installation/ hardening/patching, networking, firewalls, load balancers, SSH, mail and DNS.
• 2+ years managing NOC team supporting AWS cloud platform.
• Solid experience with alert response, incident/outage management, and problem management.
• Great understanding of cloud networking fundamentals, including TCP/IP, VPNs, VPCs, Security Groups, Transit Gateways.
• Experience deploying, configuring, and using monitoring tools (e.g., Zabbix, Datadog, Prometheus, Grafana, CloudWatch).
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Great communication and collaboration skills.
• Bachelor’s degree in Computer Science or equivalent experience. 

About Company :   

Calix customers use our powerful software-enabled

end-to-end platforms, cloud offerings, and partnerships to function like the best and biggest retailers. ​We make it simple and seamless for even the smallest broadband service provider to compete against the trillion-dollar consumer giants and win.

By partnering with Calix, service providers increase subscriber acquisition, loyalty, and revenue—helping them grow value for their businesses and communities. ​

Helping local broadband providers grow their communities.​Here's how some of our broadband service provider customers are leveraging Calix cloud and software-enabled platforms to transform their businesses in the core areas of marketing, operations, and customer support and grow their value

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