Software Engineer - BMC remedy - Production Support Openings At CGI

Role :  Software Engineer - BMC remedy - Production Support

Company Name :  CGI

Company Website:  www.cgi.com

Experience :  2 Years

Mode of Interview:  Virtual

Salary :  As Per Industry Standared 

Education : BE / BTech / MTech / MS

Location:  Hyderabad, Telangana

Hiring Process: Written Test , Technical Interview, HR Interview

Job Description: 

• BMC Remedy (Ticketing tool) developer (Mandatory)
• Good understanding all ITMS processes.
• Good knowledge on all forms/filters of remedy application. IM/CM/PM/RM etc.
• Good knowledge on integrating various applications.
• As a Senior Developer, you should be able to handle first point escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.
• Perform RCA for Major Incidents related to project
• Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents & troubleshooting etc.
• Prepare Weekly and monthly status reports.
• Participate in business meetings with various stake holders on a need basis.
• Work on the service improvement programs.

About Company :

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.

We value your opinions and welcome your comments and questions on our posts here on LinkedIn. Please keep a polite, professional and constructive tone. We remove comments containing objectionable language and derogatory views. We do not allow content that is unrelated to the subject, and we remove discriminatory and racist comments as well as spam and advertising.

Note that content on this page contains general information regarding CGI’s services and initiatives and should not be considered direct business advice. To engage in a discussion with one of our experts, please contact us directly at info@cgi.com.

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